Questions? Answered.

Start with a free consultation. We get to know your business, your goals, and your budget, then put together a plan that fits. If we are a good match, onboarding happens within the first week.

Onboarding takes about one week. We collect brand assets, account access, and business details. Then we run a strategy workshop, set up tracking, and build your first content calendar or campaign plan.

We figure that out together during your free consultation. We look at where you are now, what you want to achieve, and what makes sense for your budget. Most clients start with one service and add more over time.

Restaurants, retail, real estate, salons, tech startups, and professional services, mostly in Ottawa. We know these industries well because we have been doing this work in them for years.

Yes. We work with what you already have and keep things consistent. If you need a refresh or don't have brand guidelines yet, we can build those out as part of our branding service.

You get one person to talk to, not a rotating support team. We use email and Slack (or whatever you prefer) and do monthly strategy calls. You always know what is going on.

As much or as little as you like. Some clients prefer to approve every post; others trust us to run autonomously. We adapt to your preferred level of involvement.

Absolutely. Revisions are built into our process. We welcome feedback and typically turn around changes within 1 to 2 business days.

Yes. We share a content calendar for review each month and you can approve, request changes, or add notes before anything is published.

Most clients see increased engagement within 2 to 4 weeks. Significant growth in traffic, leads, and revenue typically develops over 2 to 3 months of consistent execution.

You receive a detailed monthly report covering engagement, reach, traffic, leads, and ROI. We focus on metrics that tie directly to your business goals, not vanity numbers.

We review performance weekly and adjust proactively. If something is not delivering, we pivot quickly. Our month-to-month agreements mean you are never locked in.

No. We offer month-to-month agreements. We believe in earning your business through results, not contracts. Most clients stay for years because they love what we deliver.

Pricing depends on the services you need and the scope of work. We offer tiered packages and custom plans. Your free consultation includes a detailed quote with no obligations.

No. We are transparent about pricing from day one. Ad spend budgets are separate from management fees, and we will always discuss costs before incurring them.

Most plans include 20 to 30 posts per month across your chosen platforms. We tailor volume to your goals and budget during onboarding.

We handle everything from copywriting to graphic design. We may ask you for photos or behind-the-scenes material occasionally, but the creative heavy lifting is on us.

We manage Instagram, TikTok, Facebook, LinkedIn, and YouTube. We recommend the best mix based on where your audience spends their time.

During onboarding we run a brand voice workshop where we define tone, vocabulary, and messaging pillars. This becomes a living guide the whole team follows.

Yes. We monitor comments and DMs during business hours, respond on your behalf using your brand voice, and escalate anything that needs your personal attention.

Initial improvements can appear in 4 to 8 weeks, but competitive keywords may take 3 to 6 months. Local SEO is an ongoing investment that compounds over time.

NAP stands for Name, Address, Phone number. Search engines cross-reference this data across the web. Inconsistencies confuse algorithms and hurt your ranking.

We set up a review generation system and provide response templates. We can respond to reviews on your behalf or coach your team on best practices.

Absolutely. Google supports service-area listings. We optimize your profile to target the neighbourhoods and cities you serve.

We submit to 50+ relevant directories including Google, Apple Maps, Yelp, Yellow Pages, Bing Places, and industry-specific platforms.

The initial setup (profile optimization, directory submissions) takes 4 to 6 weeks. Ongoing monthly work includes citation building, review management, and ranking monitoring.

Both options are available. Many clients send us raw clips from their phone and we handle editing, graphics, and optimization. On-location shoots are available as an add-on.

We specialize in short-form vertical video (Reels, TikToks, Shorts) but also produce longer YouTube content, product demos, testimonials, and motion graphics.

Standard plans include 8 to 12 short-form videos per month. We can scale up depending on your content needs and budget.

Yes, every video includes burned-in captions. This boosts accessibility and engagement since most social media videos are watched without sound.

Standard turnaround is 3 to 5 business days per batch. Rush delivery is available for time-sensitive content.

Absolutely. We research trending audio weekly and pair your content with sounds that maximize algorithmic reach on each platform.

Yes. We optimize aspect ratios, captions, and hooks for each platform so a single shoot can yield content for Instagram, TikTok, YouTube, and Facebook.

We recommend a minimum of $1,000 per month in ad spend (separate from management fees) to generate enough data for meaningful optimization.

We manage Meta Ads (Instagram and Facebook), Google Ads (Search, Display, YouTube), and TikTok Ads. We recommend the best mix for your goals.

We install platform pixels, set up Google Analytics events, and can integrate with your CRM so you see exactly which ads drive calls, form fills, and sales.

Results vary by industry, but our clients average 3 to 5x return on ad spend. We set realistic benchmarks during onboarding and optimize toward them.

Yes. Our team designs ad graphics, writes copy, and produces video ads. Creative production is included in our management packages.

We monitor campaigns daily and make strategic adjustments weekly. You receive a monthly performance report with insights and recommendations.

Yes. We offer flexible management. You can scale budgets up or down with a few days notice, and there are no long-term contracts.

We present 3 distinct logo concepts. After you choose a direction, we refine it through 2 to 3 rounds of revisions until it is perfect.

The brand guide covers logo usage rules, color palette with hex codes, typography system, imagery style, brand voice and tone, and do/don't examples.

Yes. Business card design is included in most branding packages. Stationery (letterhead, envelopes) and packaging are available as add-ons.

A typical branding project takes 3 to 5 weeks from kickoff to final delivery, depending on revision cycles and scope.

Yes. You receive full ownership of all logo files, brand assets, and guidelines in formats ready for print and digital use.

We track engagement rates, reach, follower growth, website traffic, conversion rates, cost per lead, ROAS, and any custom KPIs specific to your business.

Yes. We build a custom dashboard you can access anytime for real-time performance data across all your marketing channels.

You receive a detailed monthly report plus a quarterly strategy review. Weekly summaries are available for clients running active ad campaigns.

Yes. We set up conversion tracking and attribution models so you can see exactly how social media activity translates to leads, sales, and revenue.

We use Google Analytics, platform-native insights, custom reporting tools, and competitive analysis platforms tailored to your channels.

Yes. Each monthly report includes a competitor section showing how your performance stacks up against key competitors in your market.