Privacy Policy.

Que Media ("Que Media," "we," "our," or "us") is an Ottawa, Ontario marketing agency. This Privacy Policy explains how we collect, use, disclose, and protect personal information through quemedia.ca, our contact forms, and the analytics and related Google technologies currently used on the website.

We aim to handle personal information transparently and in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy requirements.

Information you provide directly may include your name, email address, phone number, company or business name, budget information, message content, and other details you submit through our forms or consultations.

Information collected automatically may include IP address, approximate geographic region, browser and device details, pages viewed, session activity, referral source, and performance metrics collected through analytics and performance tools.

• Google Analytics measurement ID G-QN0NH7TFW4
• Vercel Analytics and Vercel Speed Insights
• Google Maps embeds used on pages such as the homepage, contact page, and locations page
• Google-hosted font resources loaded through next/font/google

• Responding to inquiries and consultation requests
• Operating and improving the website and service pages
• Understanding what content, channels, and pages perform best
• Measuring traffic, engagement, and site performance
• Maintaining security and diagnosing technical issues
• Communicating with prospects and clients and delivering services

Que Media currently uses Google Analytics through the Google tag (gtag.js). Google Analytics may use cookies and similar technologies to recognize browsers and measure how visitors interact with the site.

We also use Vercel Analytics and Vercel Speed Insights to understand traffic patterns, user journeys, and site performance. These tools may collect technical and event data about visits and performance.

Embedded Google Maps content and Google-hosted font resources may also cause certain technical information, including IP address and browser details, to be transmitted to Google when those resources load in your browser.

• Cookies can usually be controlled, blocked, or deleted through your browser settings.
• You can also use the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
• If you disable cookies or certain embedded content, some features may not work as intended.

We may share information with service providers that help us operate the website or communicate with leads and clients. Current providers reflected in the site implementation include Google, Vercel, and Resend.

Resend is used to process contact-form email delivery. Google and Vercel may process analytics, technical, and performance data. These providers may process information outside your province or country under their own privacy terms.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including inquiry follow-up, service delivery, analytics review, record-keeping, and legal or accounting obligations.

Analytics data may be retained in provider-hosted systems according to the settings and retention controls available to us through those services.

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, and withdraw consent where processing is based on consent.

Additional rights may apply under provincial law where relevant, including substantially similar private-sector legislation and Quebec's Law 25. We may need to verify your identity before responding to a request.

Some service providers used to operate the site, including Google, Vercel, and Resend, may process or store information outside Canada, including in the United States or other jurisdictions where they operate infrastructure.

When information is processed outside your home jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system can guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, service providers, or legal requirements. The updated version will be posted on this page with a revised date.

If you have questions, requests, or concerns about privacy, analytics, or this policy, please contact us using the information below.