Service FAQ
Social Media Services FAQ
Everything you need to know about working with Que Media. Can't find your answer? Reach out and we will help.
01
Getting Started
How do I get started with Que Media?
It starts with a free consultation. We learn about your business, goals, and budget, then recommend a tailored plan. If it is a good fit, we kick off with an onboarding session within the first week.
What does the onboarding process look like?
Onboarding takes about one week. We collect brand assets, account access, and business details. Then we run a strategy workshop, set up tracking, and build your first content calendar or campaign plan.
How do I choose the right service for my business?
During your free consultation we assess your current presence, goals, and budget to recommend the best starting point. Many clients begin with one service and add more as they grow.
02
Working Together
How do you communicate with clients?
Each client gets a dedicated point of contact. We communicate via email and Slack (or your preferred tool) and hold monthly strategy calls. You will never feel out of the loop.
How involved do I need to be?
As much or as little as you like. Some clients prefer to approve every post; others trust us to run autonomously. We adapt to your preferred level of involvement.
Can I request revisions or changes?
Absolutely. Revisions are built into our process. We welcome feedback and typically turn around changes within 1 to 2 business days.
03
Results & Reporting
How do you measure and report results?
You receive a detailed monthly report covering engagement, reach, traffic, leads, and ROI. We focus on metrics that tie directly to your business goals, not vanity numbers.
How long until I see results?
Most clients see increased engagement within 2 to 4 weeks. Significant growth in traffic, leads, and revenue typically develops over 2 to 3 months of consistent execution.
What if the strategy is not working?
We review performance weekly and adjust proactively. If something is not delivering, we pivot quickly. Our month-to-month agreements mean you are never locked in.
04
Pricing & Contracts
Do you require long-term contracts?
No. We offer month-to-month agreements. We believe in earning your business through results, not contracts. Most clients stay for years because they love what we deliver.
How does pricing work?
Pricing depends on the services you need and the scope of work. We offer tiered packages and custom plans. Your free consultation includes a detailed quote with no obligations.
Are there any hidden fees?
No. We are transparent about pricing from day one. Ad spend budgets are separate from management fees, and we will always discuss costs before incurring them.
Still have
questions?
Book a free consultation and we will walk you through everything.
Book Free Consultation